Once in a while the universe of shrewd innovation developments slams into the planet of stupid client care arrangements. That impact for the most part doesn't look good for the client.
For my situation, that situation is especially evident. I purchased Lenovo's Chromebook Duet 5 at an alluring cost from a significant public gadgets store. Looking back, that was a buy I want to fix.
The Duet 5 is viewed in various solid surveys as the best in general ChromeOS tablet/separable PC accessible this year. Its bigger screen and separable standard size console make a usable and fun tablet experience not accessible with unadulterated Android gadgets.
For my purposes, that award misses the mark concerning arriving at that imprint. As a matter of fact, in the event that your essential requirement for a Chromebook is to run Linux applications, reconsider not accepting Lenovo's Duet 5. You could get a unit like mine that doesn't do Linux despite the fact that it should work. That disappointment isn't viewed as a substantial case under Lenovo's guarantee.
I have become very partial to Chromebooks. ChromeOS gadgets supplement my work space framework of Linux PCs. They connect to my Android telephone and its applications. I can run a similar efficiency applications and access their information straightforwardly on the Chromebook.
What took care of my fascination with the Duet 5 is its sensible development to the extremely well known 10.1″ unique Duet I purchased a couple of years prior. The Duet line has a separable console and is an independent ChromeOS tablet.
Setting need versus need to the side, I discussed the possibility of additional efficiency and comfort with a greater screen at 400 nits, bigger console, and 8GB of RAM. I knew the maker and the retail location as well as the product offering. Or on the other hand so I thought.
What could turn out badly? Three things: a bombed item, no help, and a guarantee that likewise didn't work!
Perhaps One Too Many
The last thing I expected to purchase was one more Chromebook. Throughout the course of recent years, I have utilized four or five models from HP, Lenovo, and Asus.
The Duet 5 appeared to really take a look at every one of the crates. As it ended up, the mark of approval dropped out of the case for solid technical support and client care.
No, I was unable to return the PC. When I found its faulty nature the fix window had shut.
I guess this occurrence will prod me to purchase costly extra store guarantees for more affordable electronic gadgets. Compounding an already painful situation, Lenovo technical support said the glitch was "past the extent of the producer's one-year guarantee."
A last correspondence from Lenovo's technical support let me know that assuming that I sent the gadget to its maintenance office, every one of the professionals would do is reset the unit to its unique OS status and eliminate Linux.
Hell, I had previously done likewise two times.
Lenovo Buyers Beware
This record isn't planned to be an item survey. Rather, it determines what happens when corporate presumption annihilates the client experience.
I as a rule expound on business innovation issues and open-source improvements influencing the Linux OS. My detailing beat covers with internet business and client relationship the board (CRM) issues.
As a tech essayist and item commentator, I am utilized to makers sending me top-of-their-line items in order to flaunt their best products. Promoting wonders frequently offer very good quality setups to curry customers' consideration. They make a special effort to ensure the commentator is completely fulfilled.
A D V E R T I S E M E N T
Promotion
Really awful that mindset doesn't necessarily in all cases exist when humble shoppers are in a bad way. Be that as it may, I was not utilizing a loaner unit I would send back in any case, fulfilled or not. I purchased this model without any designs to survey it. I simply needed to utilize it.
My own experience solidified my purpose to not buy a Lenovo item proceeding. Not in view of a terrible item experience. Lenovo lost my client dependability in view of trashy client assistance and no commitment to settling my issue with a failing PC that they constructed.
The Gory Details
As per Lenovo's misguided rationale, the guarantee on Chromebooks doesn't cover client adjustments. Since I enacted the Linux parcel, ran into an issue, eliminated the segment, and reinstalled Linux applications not there when I got it, I was at fault for changing the gadget.
To explain, all Chromebooks require the client to turn on the Linux parcel and introduce Linux applications. That is a similar interaction for utilizing Android applications on Chromebooks.
Chromebooks are worked to run the ChromeOS and alternatively to run in isolated worked in compartments Android and Linux programming. Google guarantees the equipment to guarantee the product works.
The ChromeOS comparably empowers clients to get to sites in a program climate. An additional choice allows clients to get to those web objections to run application administrations inside selected program windows or as moderate web applications (PWAs) in their own separated windows.
That is the very thing Chromebooks are intended to do on any producer's equipment. Turning these underlying highlights on/off ought not be interpreted as "altering" the gadget.
Technical support Hell
Half a month in the wake of getting the Duet 5, I encountered just a discontinuous screen glinting issue. That cleared up after a framework update. No problem. No worries.
By then I turned on the Linux segment and introduced a similar Linux applications that I use on my other lesser-blessed Chromebooks. Those gadgets turned out great with the equivalent applications introduced.
Be that as it may, the Lenovo Duet 5 froze in the wake of stacking the Linux applications and running for a couple of moments. Buggy establishments occur. So I did what is standard investigating. I reset the ChromeOS to its unique status. I then, at that point, set up the Linux segment and estimated it past the Google-suggested least size.
Issue NOT settled. So I cleaned the Linux segment once more. This time, I introduced a solitary Linux application each in turn searching for the guilty party tossing the others messed up. Each Linux application in detachment froze.
Lenovo technical support declined to examine or test the equipment. The specialists recommended finding a partnered tech place to seek after an answer.
Stayed With No Options
I happily would have done that. Yet, the closest such Lenovo fix focus was across state lines nearly 150 miles away.
I connected with the Google Chromebook support local area for an elective arrangement. A help individual there had me run the "df order" in a Linux terminal to decide the actual strength of the segment.
A D V E R T I S E M E N T
Notice
The readout from that demonstrative affirmed the gadget has a legitimate and working Linux holder. That to some extent settled the inquiry concerning the equipment. It didn't, in any case, recognize what other equipment issues may be involved.
The Google support discussion tech then recommended I search for at least one flop bundles by following the system framed previously. However, obviously, I previously did that multiple times.
Horrible Lessons Learned
In the event that you intend to purchase a Chromebook just to have simple admittance to chose Linux applications, truly think about my experience. Perhaps look somewhere else rather than the Duet 5. Various Chromebook options exist.
Who can say for sure? Perhaps the Linux applications will turn out great for you on your Duet 5. As I said, I have not had this present circumstance on some other Chromebook item I use.
Most likely my experience was a gross inconsistency. The disturbing aspect in this is all that I won't ever know the reason.
In any case, on the off chance that you purchase a Duet 5 from a retail outlet rather than straightforwardly from the maker, make certain to affirm how that store praises the guarantee. You currently know how Lenovo praises its guarantee.