In some cases the universe of brilliant innovation developments slams into the planet of imbecilic client assistance arrangements. That crash typically doesn't look good for the client.
For my situation, that situation is especially obvious. I purchased Lenovo's Chromebook Two part harmony 5 at an appealing cost from a significant public hardware store. Looking back, that was a buy I want to fix.
The Two part harmony 5 is viewed in various dependable surveys as the best by and large ChromeOS tablet/separable PC accessible this year. Its bigger screen and separable standard size console make a usable and fun tablet experience not accessible with unadulterated Android gadgets.
As far as I might be concerned, that honor misses the mark regarding arriving at that imprint. As a matter of fact, in the event that your essential requirement for a Chromebook is to run Linux applications, reconsider not accepting Lenovo's Two part harmony 5. You could get a unit like mine that doesn't do Linux despite the fact that it should work. That disappointment isn't viewed as a legitimate case under Lenovo's guarantee.
I have become very enamored with Chromebooks. ChromeOS gadgets supplement my work space unit of Linux PCs. They connect to my Android telephone and its applications. I can run a similar efficiency applications and access their information straightforwardly on the Chromebook.
What took care of my fascination with the Two part harmony 5 is its legitimate development to the extremely famous 10.1″ unique Two part harmony I purchased a couple of years prior. The Two part harmony line has a separable console and is an independent ChromeOS tablet.
Setting need versus need to the side, I discussed the possibility of additional efficiency and comfort with a greater screen at 400 nits, bigger console, and 8GB of Slam. I knew the producer and the retail location as well as the product offering. Or on the other hand so I thought.
What could turn out badly? Three things: a bombed item, no help, and a guarantee that likewise didn't work!
Perhaps An excessive amount
The last thing I expected to purchase was one more Chromebook. Throughout recent years, I have utilized four or five models from HP, Lenovo, and Asus.
The Two part harmony 5 appeared to actually take a look at every one of the cases. As it ended up, the mark of approval dropped out of the container for dependable technical support and client care.
No, I was unable to return the PC. When I found its blemished nature the fix window had shut.
I guess this episode will push me to purchase costly extra store guarantees for more affordable electronic gadgets. Compounding an already painful situation, Lenovo technical support said the breakdown was "past the extent of the producer's one-year guarantee."
A last correspondence from Lenovo's technical support let me know that assuming I delivered the gadget to its maintenance office, every one of the experts would do is reset the unit to its unique operating system status and eliminate Linux.
Hell, I had proactively done likewise two times.
Lenovo Purchasers Be careful
This record isn't expected to be an item survey. Rather, it determines what happens when corporate presumption annihilates the client experience.
I as a rule expound on business innovation issues and open-source improvements influencing the Linux operating system. My announcing beat covers with web based business and client relationship the executives (CRM) issues.
As a tech essayist and item commentator, I'm utilized to makers sending me top-of-their-line items in order to flaunt their best products. Showcasing wonders frequently offer top of the line arrangements to curry customers' consideration. They make a special effort to ensure the commentator is completely fulfilled.